| Information to be published | How the information can be obtained (e.g. hard copy, website) | Cost |
| Class 1 – Who we are and what we do (Organisational information, structures, locations and contacts) This will be current information only | ||
| Who’s who in the practice | Team member information is available on the practice website at [ https://www.shotleybridgedentalcare.co.uk ] and in the practice information leaflet. | No charge |
| Contact details for the practice (named contacts where possible with telephone number and email address (if used)) | Contact details are available [on the practice website at [ https://www.shotleybridgedentalcare.co.uk ] and in the practice information leaflet. | No charge |
Opening hours | Our current opening hours are available [on the practice website at [ https://www.shotleybridgedentalcare.co.uk ] and in the practice information leaflet. | No charge |
| Class 2 – What we spend and how we spend it (Financial information relating to projected and actual income and expenditure, procurement, contracts and financial audit) Current and previous financial year as a minimum | ||
| Details on NHS funding received by the practice and the cost of operating the NHS contract. We would expect dentists to consider publishing as much information as possible, including as much detail as possible. |
The value of our GDS/PDS contract with the NHS and targets are available from the practice owners. | 10p per photocopy £4 per CD £4 per memory stick |
| Total annual expenditure on the provision of our contracted services (since most practices also provide care to patients on a private basis, the costs have been apportioned) | The practice provides both NHS and private treatment to patients. Information regarding the annual costs to the practice to deliver our NHS services is available from [ Ruth Willis ] and Nicola Hill | 10p per photocopy £4 per CD £4 per memory stick |
| Audit of NHS income, if held | The practice is not audited and no information is held. | |
| Class 3 – What our priorities are and how we are doing (Strategies and plans, performance indicators, audits, inspections and reviews) Current and previous year as a minimum | ||
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Plans for the development and provision of NHS services | The practice currently has no plans regarding the development and provision of NHS services. | 10p per photocopy £4 per CD £4 per memory stick |
| Performance data including performance against targets | Information regarding targets and our performance against them is available from the practice owners. | 10p per photocopy £4 per CD £4 per memory stick |
| Practice inspection. Inspection reports by regulators the Care Quality Commission (CQC) | Our latest CQC inspection report is available on the CQC website at: Shotley Bridge Dental Care | No Charge |
| Class 4 – How we make decisions (Decision making processes and records of decisions) Current and previous year as a minimum | ||
| Records of decisions made in the practice/firm affecting the provision of NHS services. | As a small company management decisions are not always recorded. Information may be available from Lisa Guthrie | 10p per photocopy £4 per CD £4 per memory stick |
| Class 5 – Our policies and procedures (Current written protocols, policies and procedures for delivering our services and responsibilities) Current information only. Here we have listed the policies we would expect practices to have. Any additional policies should also be listed. Mark “not held” against any policies that are not actually held. | ||
| Policies and procedures about customer service | Our Patient experience policy (M 233-PEX) is available from reception. | 10p per photocopy £4 per CD £4 per memory stick |
| Policies and procedures about employment of staff | Information available from reception includes, but is not limited to: Recruitment and selection policy and procedure (M 222H) Employment and induction policy (M 233-EIN) Disciplinary (M 227A), Grievance (M 227B) and Capability (M 227D) procedures | 10p per photocopy £4 per CD £4 per memory stick |
| Equality and diversity policy | Our Equality, dignity and human right policy (M 233-EQD) is available from reception. | 10p per photocopy £4 per CD £4 per memory stick |
| Health and safety policy | Our Health and safety policy (M 250C) is available from reception. | 10p per photocopy £4 per CD £4 per memory stick |
| Infection control policy | Our Infection control policy (M 257A) and procedures (M 257B) are available from reception. | 10p per photocopy £4 per CD £4 per memory stick |
| Radiation protection checklist | Information from our Radiation protection folder is available from [ Lisa Guthrie ]. | 10p per photocopy £4 per CD £4 per memory stick |
Complaints procedures (including those covering requests for information and operating the publication scheme) | Our complaints procedure (G 110C) is displayed in reception and online at [ https://www.shotleybridgedentalcare.co.uk ]]. Copies are also available from reception. | No charge |
| Records management policies (records retention, destruction and archive) | Our Record management policy (M 233-REM) is available from reception. | 10p per photocopy £4 per CD £4 per memory stick |
| Confidentiality and data protection policies | Our Confidentiality (M 233-CON) and Data protection (M 233-DPT) policies are available from reception. | 10p per photocopy £4 per CD £4 per memory stick |
| Policies and procedures for handling requests for information | Requests for information are covered in our Data protection policy (M 233-DPT), which is available from reception. | 10p per photocopy £4 per CD £4 per memory stick |
| Practice information leaflet | Our practice information leaflet is available at reception. | No charge |
| Class 6 – Lists and Registers Currently maintained lists and registers only We recognise that it is unlikely that dentists are going to have registers available for public inspection and while this remains the case “none held” can be entered in this section. | ||
Any publicly available register or list (if any are held this should be publicised; in most circumstances existing access provisions will suffice). | None held | |
| Class 7 – The services we offer (Information about the services we offer, including leaflets, guidance and newsletters produced for the public) Current information only | ||
| The services provided under contract to the NHS | Information about the services we offer is outlined in on the practice website at [ https://www.shotleybridgedentalcare.co.uk ] and in the practice information leaflet. | No charge |
| Charges for any of these services |
Information regarding charges for NHS services is displayed on posters in reception and on the practice website at [ https://www.shotleybridgedentalcare.co.uk ]. | No charge |
| Information leaflets | We have a range of leaflets, free of charge and available at reception, including: Patient information leaflet on gum disease Patient information leaflet on oral hygiene Take home instructions for after extraction | No charge |
| Out of hours arrangements | Information about out-of-hours emergency care is available in the practice information leaflet, which is available from the practice reception and published on the practice website. | No charge |
About the Author : Shotley Bridge Dental Care
