Complaints Handling Policy
It is the aim of this practice to ‘Have a Clear and Effective Complaints Procedure’ by meeting the GDC ‘Standards for the Dental Team’, to meet the NHS complaints requirements and deliver good practice in complaint handling. NHS: We have appointed Ruth Willis as our NHS England: ‘Responsible Person’
The practice has appointed a Complaints Manager,
It is our aim to always have satisfied patients, to meet your expectations of care and service and to resolve any complaints as efficiently, effectively and politely as possible. We take complaints very seriously, investigating them in a full and fair way and take great care to protect your confidentiality.
YOUR NEW DENTAL APPOINTMENT PROCEDURE
Here at Shotley Bridge Dental Care, we would like to thank you for your patience during what has been a testing time for everyone. We are looking forward to welcoming everyone back as safely and as quickly as possible.
You may have heard that dental practices can open to routine care from Monday 8th June.
The COVID-19 pandemic is one of the biggest challenges we have faced in the UK for a long time and it is having a significant impact on our daily lives. We are all well aware of the strain this virus is placing on our NHS and the steps being taken to try and control it.
WHAT SHOULD I DO IF I HAVE A DENTAL EMERGENCY?
Dear Patients of Shotley Bridge Dental Care
ALL NON URGENT APPOINTMENTS ARE TO BE RE-SCHEDULED UNTIL FURTHER NOTICE!!!!!
COVID-19 is affecting all our lives in a way we could not have expected.
As of today Monday 23rd March 2020 a decision has been made to cancel all routine and non urgent treatment appointments at the practice.
During this difficult period of COVID-19 we have had to close our practice doors and can only see dental emergencies via prior appointment. To help patients through this period we have some advice as to how you can manage toothache from home. We are still here giving advice over the telephone so please call 01207 502621 only if you feel you have a urgent dental emergency.
COVID-19 is in the news everywhere and we are closely monitoring the situation. We felt it was important to reassure our patients that we are continuing to keep our practice clean and safe for both our patients and our team.
Every year we have a team building day. We close the practice and have a day to connect with each other, improve how to work together as a team and have some fun. This day is very important to us and we look forward to it yearly. We have done many things, blind driving, zorbing,